Shipping Policy for GardentiVofix

Effective Date: ngày 24/12/2024

At GardentiVofix, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the processing, handling, and delivery of your purchases. By placing an order with us, you agree to the terms detailed below.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Customers will receive an order confirmation email upon successful placement of an order and a shipping confirmation email once the order is dispatched.

2. Shipping Methods and Delivery Times

We offer the following shipping options to accommodate your needs:

Domestic Shipping (Within the United States)

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-3 business days.

International Shipping

  • Delivery times for international orders vary depending on the destination and selected shipping method, typically ranging from 7-21 business days.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination, weight, and size of the order.
  • Free Shipping: Promotional offers for free shipping may apply to orders over a specified value, as indicated on our website.
  • Shipping costs are non-refundable unless the product is defective or an error occurred on our part.

4. Order Tracking

  • All shipped orders include a tracking number, which will be provided via email once the order is dispatched.
  • Customers can track their order through the carrier’s website using the tracking link provided.
  • It is the customer’s responsibility to monitor the tracking status and notify us promptly of any delivery issues.

5. Shipping Restrictions

  • GardentiVofix does not ship to P.O. Boxes or APO/FPO addresses due to carrier limitations.
  • Some products may have restrictions on international shipping based on local regulations.

6. Delayed or Lost Shipments

  • While we strive to ensure timely deliveries, unforeseen delays may occur due to factors such as weather, customs processing, or carrier issues.
  • If your package is delayed or lost, please contact us, and we will assist you in resolving the issue, including filing claims with the carrier if necessary.

7. Damaged Shipments

If your order arrives damaged:

  1. Notify us within 48 hours of receiving the shipment.
  2. Provide photos of the damaged product and packaging for verification.
  3. We will offer a replacement, refund, or store credit, depending on your preference.

8. Incorrect Shipping Information

  • Customers are responsible for providing accurate and complete shipping information at checkout.
  • If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional shipping fees to resend the package.

9. Customs and Duties (International Orders)

  • For international shipments, customers are responsible for any customs duties, import taxes, or related fees imposed by their country.
  • Customs clearance delays are beyond GardentiVofix’s control.

10. Order Cancellations

  • Orders can be canceled before they are shipped for a full refund.
  • If the order has already been dispatched, it must be returned in accordance with our Refund and Returns Policy.

11. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us: