Refund and Returns Policy for GardentiVofix

Effective Date: ngày 24/12/2024

At GardentiVofix, we strive to provide the highest quality products and customer satisfaction. This Refund and Returns Policy outlines the terms and conditions for returning products, requesting refunds, and exchanges. By making a purchase on our website, you agree to this policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Original Condition: The item must be unused, unaltered, and in its original packaging.
  • Proof of Purchase: A valid receipt or order confirmation is required.
  • Return Window: Returns must be initiated within 30 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Customized or personalized items.
  • Products damaged due to misuse, negligence, or improper handling by the customer.
  • Gift cards, digital products, and promotional items.

3. Refund Process

  • Inspection: Once we receive the returned product, it will be inspected to ensure it meets the return eligibility criteria.
  • Approval: If approved, a refund will be processed to your original payment method.
  • Timeline: Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for covering the shipping costs for returns unless the product is defective or the wrong item was sent.
  • Prepaid Labels: For defective or incorrect items, GardentiVofix will provide a prepaid return label.
  • Tracking: We recommend using a trackable shipping method to ensure the item is returned safely.

5. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • Customers must contact us within 7 days of receiving the product to initiate an exchange.
  • If the requested replacement item is unavailable, we will issue a refund or store credit.

6. Defective or Damaged Items

If you receive a defective or damaged product:

  1. Notify us within 48 hours of delivery.
  2. Provide clear photos of the defect or damage and the packaging.
  3. Based on your preference, we will offer a replacement, refund, or store credit.

7. Order Cancellations

  • Before Shipping: Orders can be canceled before they are shipped for a full refund.
  • After Shipping: If the order has been shipped, it will need to be returned following this policy.

8. Refund Exceptions

Refunds may not be issued under the following circumstances:

  • Returned items that do not meet the eligibility criteria.
  • Items returned without prior approval or outside the return window.
  • Items damaged due to improper use or handling.

9. How to Initiate a Return or Refund

To start a return or refund process:

  1. Contact us at contact@gardentivofix.com with your order number and reason for the return.
  2. Our support team will provide detailed instructions, including a return address and any applicable shipping labels.
  3. Ship the item back to the address provided.

10. Store Credit

  • Customers may opt for store credit instead of a refund.
  • Store credit will be issued as a digital coupon and can be applied to future purchases.

11. International Orders

  • Customers outside the United States are responsible for return shipping costs, including customs duties and taxes.
  • Refunds for international orders will be processed in USD, and currency exchange rates may apply.

12. Contact Information

If you have any questions or need assistance with a return, refund, or exchange, please contact us: